Besteez is a South African company offering an internet-based service (the “Besteez Service”) that allows creators (“sellers”) to design certain products and promote the sale of those products to consumers (“buyers”) within the borders of South Africa through individual listings.
This Privacy Policy applies to the Besteez Service, operated by Besteez (Pty) Ltd (“Besteez”), and located at www.besteez.co.za.
This Privacy Policy describes how Besteez collects and uses the information we obtain when you use the Besteez Service in line with The Protection of Personal Information Act 4 of 2013. It also describes the choices available to you regarding our use of your Personal Information and how you can access and manage that information. This Privacy Policy is part of and is governed by our Terms of Service, which you accept in order to transact with us. Your acceptance of this Privacy Policy includes your consent to our use of cookies and other similar technologies as described in this document.
To note, our site may include links to other web sites whose privacy practices may differ from those of Besteez. Because the use of your information is governed by their privacy policies, we encourage you to read each policy carefully. We are not responsible for the policies or practices of any third party website or service.
Information We Collect
Information You Provide to Us. “Personal Information” means information that alone or in combination with other information may be used to readily identify, contact, or locate you. The Personal Information we collect will be different depending on your activities on the Besteez Service. For example, to register as a seller on our service, we will collect your name and email address. If you launch a successful listing, we may collect additional Personal Information as needed to send you and the applicable tax authorities an income tax reporting statement. If you make a purchase through the Besteez Service, we will collect your name, email address, shipping address and payment information such as debit/credit card number and billing address.
We may also collect Personal Information you provide about other people, such as their name and physical address (for example, when we ship a gift at your request). This Personal Information is used for the sole purpose of completing your request.
Automated Technologies.
“Site Information” means information received and recorded on our server logs from your browser, including your IP address, browser type, the date and time of the use, the pages you visit, the page you came from and go to when leaving the Besteez Service, your operating system and information about your mobile device. We may combine this automatically collected log information with other information we collect about you. In addition, we also automatically collect Site Information when you access or use the Besteez Service. We collect that information using cookies, pixel tags, web beacons, embedded web links, and similar technologies. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our service may be limited.
We Besteez and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We also use cookies for our shopping cart, to remember users’ settings (e.g. language preference), for authentication and other similar services. Users can control the use of cookies at the individual browser level.
Besteez Tools.
“Performance Information” means information we collect through certain tools that we provide to our sellers. Where a seller requests the use of a particular tool (e.g. an advertising analytics tool for use with ad platforms), then Besteez will collect additional data based on the operation of that tool (e.g. advertising conversion information from the applicable ad platform).
Blog.
The Besteez Service may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]
In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets.
The Besteez Service may include social media features, such as the Facebook like button and share buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the features to function properly. Certain social media features are hosted by the applicable provider (e.g. Facebook). Your interactions with these features are governed by the privacy policy of the company providing the features.
How We Use Your Information
In general, we use Personal Information to provide the Besteez Service to you, including, to establish and administer your account, to fulfil your order and send you an order confirmation, to pay you your profit and to respond to customer service requests.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at [email protected]
You may not opt-out of the transactional emails Besteez sends in connection with your use of the Besteez Service (e.g. email notification of individual account activity, such as shipment of an order, or broader account notifications such as changes to Besteez’s policies).
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests.
We use Performance Information to analyze and better understand the characteristics of successful offerings and campaigns and to improve the performance of our sellers and the overall Besteez Service.
Besteez does not collect Personal Information about your online activities over time, across different web sites.
Besteez processes Personal Information in South Africa. Please note that you are agreeing to the transfer of your Personal Information to South Africa and other locations throughout the world. Your Personal Information will be processed in accordance with this Privacy Policy.
Information Sharing
We will share information we collect, including your Personal Information, as needed to provide the Besteez Service to you. We will also share your Personal Information with your permission. Otherwise, we do not rent, sell or share your Personal Information with third parties and specifically will not share your Personal Information for their direct marketing purposes without your consent.
Sellers.
We may share aggregate, anonymized Site Information, Performance Information or other information with our sellers to help them improve their performance through the Besteez Services. If you purchase a product from a seller through the Besteez Service, we will share your contact information and information about your purchase with the seller.
If you visit a seller’s store that Besteez operates as a service provider on the seller’s behalf, we may collect and provide other information to the seller as described in the seller’s privacy policy. We will not otherwise share your Personal Information with our sellers unless we have your consent.
Vendors and Service Providers.
To provide you with the Besteez Service, we share information, including Personal Information, with third party vendors and service providers. For example, we provide Personal Information to companies that help us with our business activities, such as marketing, payment processing and fulfilment. We will use reasonable efforts to ensure those companies use your Personal Information only as necessary.
As Required by Law and Similar Disclosures.
In certain situations, Besteez may be required to disclose personal data in response to lawful requests by authorities, including meeting law enforcement requirements. We may access, preserve, and disclose your Personal Information and content if we believe doing so is required or appropriate to comply with law enforcement requests, such as a court order, bankruptcy proceedings, or similar legal process or when we believe in good faith that disclosure is necessary to protect our rights or the rights of others. Specifically, we may disclose your information to a complainant who alleges that your activities have violated their rights or policies (e.g. where your listing or advertisement is the subject of an investigation). We may also disclose your information where you have alleged violation of your rights by another party.
Merger, Sale or Other Asset Transfers.
If Besteez is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
We may also disclose your personal information to any other third party with your prior consent. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Manage Your Information
Upon request Besteez will provide you with information about whether we hold any of your personal information. If you would like to update or modify any Personal Information you have provided to us, you can do so in the account settings tab of your dashboard or by contacting us. For your protection, we will require some proof of your identity to obtain any Personal Information hosted on our site. Additionally, you may deactivate your account by contacting us. At your request, we will remove your Personal Information, provided we have no outstanding business or other obligation requiring such information. We will respond to your request within a reasonable timeframe.
Children’s Privacy
We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age without parental consent, and no part of the Besteez Service is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at [email protected]
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security
The security of your Personal Information is important to us and we take reasonable steps to ensure that it is treated accordingly. However, we cannot ensure the security of any information provided to us. We do not accept liability for unintentional disclosure.
When you enter sensitive information (such as a debit/credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected]
Your Legal Rights.
You may have rights under data protection laws in relation to your personal data. These may include:
Categories of third parties we may sell your personal information to: We do not sell personal information to third parties.
Please be aware that we do not accept or process requests through other means (e.g., via fax, social media, etc.).
When you make a request, we may ask you to provide verifying information, such as your name, email, or phone number. We will review the information provided and may request additional information via email or other means to ensure we are interacting with the correct individual. Please also be aware that making any such request does not ensure complete or comprehensive removal or deletion of Personal Information or content you may have posted, and there may be circumstances in which the law does not require or allow us to fulfil your request.
Notification of Privacy Policy Changes
Besteez may periodically make changes to this Privacy Policy that will be posted on our website (www.besteez.co.za) or communicated to you through other reasonable means (e.g. email or sms). We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information:
Besteez (Pty) Ltd
200 Rocky Ridge
Okiep
8270
[email protected]
Updated on 08 January 2023
